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Can’t Sign in via Two-Factor Authentication? How to Fix Issue?


Nov 29, 2023
Two-Factor Authentication

Many users are unable to log in the Synology NAS system due to the Synology two-factor authentication not working issue? Are you also unable to do this again because of the Synology two-factor authentication not working issue? Well then, this article is written for you. The reason being, here we have highlighted the best troubleshooting solutions with whose help, you will be able to resolve the issue at hand.

Can’t Sign in via Two-Factor Authentication? What to Do?

1. Sing in to the Synology Account

It is suggested that you continue to Synology Account when you are asked for two-factor authentication. You can do so with the help of the methods explained here:

  • Use a Recovery Code

As soon as you are done inserting the password, select the Try Another Method > Enter the Recovery Code. It is recommended that you use that recovery code that was generated at the time when you set up the two-factor authentication.
Once done, check whether you are able to get rid of the issue at hand or not. In case you are still facing it, then it is recommended that you use the other method.

  • Use SMS to Sign In

As soon as you are done entering the password, select the same options that you did in the last method, i.e. Try Another Method > Receive a verification code from your phone. Once you do, enter the phone number that has been used to set p the Synology Account. This will help you to receive a verification code on your SMS option.

  • Use a Trusted Device

In case you still are stuck in the same mess, then try to sign in using a trusted device. By this, we are referring to the device that you ticked this option: Skip the Two-Factor Authentication on this device in the last process.
You can make your way into your account without the need of an authentication code that is generated by the mobile device. For your information, this method might or might not work for you, if you just ended up clearing the cookies from the web or internet browser that you are using in the moment.

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2. Disable 2-Step Factor Authentication

Are you still unable to log in to via two-factor authentication? Well, in that case, you ought to disable two-factor authentication. Go to the Security option, click the ellipsis under the two-factor authentication menu, and select turn off 2-factor authentication. Now, you need to go through the information given on the wizard.
It is highly recommended that you consider turning on the 2 factor authentication on when you want to increase the security of your Synology account.

Still No Luck?

Despite following all the troubleshooting tips mentioned above, in case you still cannot fix the issue at hand, then here is what you can do:

  • Check whether your client device even has access to an internet connection or not.
  • Make sure that the web browser is updated as well as free from browsing history.
  • Your device is not free from viruses or similar malicious software. So, remove them.
  • Restart your client as device as well as the Synology NAS system.

Now, try to log in via find.synology. We have our fingers crossed that you will be able to resolve the issue that was frustrating you since so long.

The Conclusion

This ends the troubleshooting guide written on the solutions that can be implemented if one cannot log in Synology via two-factor verification. We are expecting that you will face no issues to resolve the issue after reading what is given above. If what we are hoping for comes true, then you should not waste your time before sharing your feedback with your fellow readers. The same can be done if you make use of the platform given below. That platform is called the comment section.

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