By gofoodieonline
Employee Net Promoter Score (eNPS) is a metric used by organizations to measure employee loyalty and engagement. It is derived from the Net Promoter Score (NPS), a widely adopted metric in customer experience management. While NPS focuses on customer loyalty, eNPS focuses on employee loyalty. Crafting effective eNPS questions is crucial for gathering insightful feedback from employees and driving improvements in organizational culture and employee satisfaction.